FREE DELIVERY ON ORDERS OVER R500 · CRUELTY FREE · 100% NATURAL

Frequently Asked Questions

Everything you wanted to know about our ingredients, shipping, and how we make our products.

▸ Are your products vegan and cruelty free?
Yes. Every Skin Deva product is vegan and never tested on animals. We are certified cruelty-free and use only plant-based or synthetic alternatives — never any animal-derived ingredients.
▸ What does "naturally effective" actually mean?
We use clinically-proven active ingredients (Vitamin C, Hyaluronic Acid, Argireline, Niacinamide) at meaningful concentrations — without parabens, sulphates, synthetic fragrance or fillers. Naturally derived where possible, scientifically validated always.
▸ How long until I see results?
Most customers see hydration improvements within 1 week, brightness in 2-4 weeks, and visible reduction in fine lines or hyperpigmentation in 6-8 weeks of consistent use.
▸ How should I store my serums?
Cool, dry place out of direct sunlight. Vitamin C serums should be tightly sealed and used within 6 months of opening — slight darkening is normal and doesn't affect efficacy.
▸ Can I use multiple serums together?
Absolutely. Apply thinnest to thickest: water-based serums first (Hyaluronic, Niacinamide), then oil-based (Vitamin C), then moisturiser. Avoid combining Vitamin C with Niacinamide in the same routine — alternate AM / PM.
▸ Do you ship across South Africa?
Yes — we ship nationwide via PAXI and door-to-door courier. Free delivery on orders over R500. Most orders arrive within 2-4 working days.
▸ What's your returns policy?
14 days from delivery for unopened products. Opened products can be returned within 7 days if you have a reaction — we'll refund or replace, no questions asked.
▸ Are your products dermatologist-tested?
Yes. Every formula is dermatologist-reviewed and patch-tested for skin sensitivity before launch.